iD Help Center

What if I forgot my password or got locked out of My Account?

You can use the “Forgot Password” feature found on the login page

Simply enter in your email address to generate a reset code. The reset code can be entered in the pop-up as shown below:  

If you are experiencing an error, you can also contact our Client Services Department at 1-888-709-8324 to speak to a Program Advisor. 

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